Returns + Exchanges

Hours of Operation:  

Monday through Friday 9am-5pm EST 

 

 

Company Policy for Online Orders

At Ciao By CC, we are committed to providing our valued customers with the finest products and services. Our online order policy is designed to ensure that your shopping experience with us is as delightful as possible. Please take a moment to read through our policies, including those specific to the holiday season.



  • Returns and Exchanges

    •  General Returns: Ciao By CC must receive your return within 14 days from the date you received it. Items must be in their original condition, unused, and with all tags and packaging intact. If the customer fails to return the item within the given period then the parcel will not be accepted and will be returned back to the customer.
    • Refunds: Refunds for returned items are granted on a case-by-case basis, subject to evaluation by our customer service team. If you are eligible for a refund, the original purchase amount will be credited to your account or payment method.
    •  Damaged Items: If you receive a damaged item, you can exchange it for the same product. Please contact our customer service team at customercare-help@ciaobycc.com within 48 hours of receiving the item to initiate the exchange process.

    Click Here to start your return process


  • Holiday Season Guidelines

    • Christmas Orders: For orders placed during the holiday season, our standard return policy applies. You can return an item within 21 days of receiving it, with the exception of specific sale events (as mentioned below).
    • Sample Sale, Black Friday Sale, Cyber Monday, and End of the Year Sale: Items purchased during these sale events are considered final sale and are not eligible for returns or exchanges. Please carefully consider your purchase during these promotions.
    • Holiday Hours: Happy holidays! Our regular business hours for the holiday season are Monday to Friday from 9 am to 5 pm. Please note that we are closed on the weekends. We will also be closed from December 24th to 26th and for an extended break from December 31st to January 7th. We appreciate your understanding and wish you a joyful holiday season!

        Condition of Returned Items

    • Returned items must be in their original condition, with no signs of wear and tear. We reserve the right to refuse returns if items do not meet this condition.

  • International Orders
    • We are delighted to serve customers from around the world. If you are placing an international order, please contact our customer service team at customercare-help@ciaobycc.com for specific instructions regarding returns and exchanges.

  • Preorders

    • If you have placed a preorder and the item is not shipped on the guaranteed date, you are eligible for a refund. Please contact our customer service team at customercare-help@ciaobycc.com to initiate the refund process. If you have placed a preorder and have included specifications then your order will no longer be eligible for cancellation or refunds after the processing period has began (Within 24 hrs)

  • Processing Time

    • Normal processing time for orders is 2 to 3 business days. However, during the holiday season and extended sales period , our processing time may extend to 5 to 9 business days to accommodate the increased volume of orders.
    • Please be aware that if you place an order after 12 pm on Friday, your item will be processed and shipped starting from the following Monday. We appreciate your patience and look forward to delivering your purchase to you soon
  • Claims and Disputes

    • In the event that an item does not arrive as expected, or if you have any claims or disputes, please contact our customer service team at customercare-help@ciaobycc.com . We will work diligently to resolve your concerns and ensure your satisfaction.

    *Please note that this policy is subject to change. Any changes will be posted on our website, and the effective date will be updated accordingly. It is your responsibility to review this policy before making a purchase.*


    At Ciao By CC, we aim to provide the highest level of service and the finest products. If you have any questions or concerns regarding this policy or any of our products, please do not hesitate to reach out to our customer service team at customercare-help@ciaobycc.com.

     

    Click Here to start your return process

    Thank you for choosing Ciao By CC for your luxury shopping needs. 


    Sincerely,


    CIAO TEAM